Terms of Service

Terms of Service

Products/Services

The terms provided for herein (the “General Policy”) cover the following entity; CITIVIEW PUBLICATIONS LLC, referred to as “Citiveiw”, “we,” “us,” and “our” herein. Citiview offers a number of products and services including, without limitation, broadway tickets, VIP packages (that include car service, tickets, dinner, sports event tickets etc.), gift cards (redeemable at our partner restaurants), and hotel reservations.

Cancellation Policy/Returns/Refunds

ORDER CANCELLATIONS
If you wish to cancel an order you must inform us in writing as soon as possible (however, at least 7 days prior notice shall be required in the case of broadway tickets or travel packages) by sending an email to: info@thecitiview.com with a Subject heading of “Order Cancellation”. Please include your Order ID (number) in this email.

If we receive your order cancellation instruction before we have provided the services/products to you (except in the case of broadway tickets or travel packages as set forth above), you shall be entitled to a refund of your total order price minus all transaction and other fees we have incurred in connection with processing your payment. This transaction fee is typically between 3-5% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below.

RETURNS (IN CASE THAT PRODUCTS ARE ORDERED)
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions:

  • You must inform us of your intention to return the goods to us in writing within 7 days of receiving the goods by sending an email to: info@thecitiview.com with a Subject heading of “Order Return”. Please include your Order ID in this email, and clearly state your reasons (if any) for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return
  • You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return. We will provide you with a Returns Form with a unique Returns Number when we have completed this process with you. You must complete and sign this Returns Form and include it with the package you return to us.
  • You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to the following address:

    RETURNS
    Citiview Publications LLC
    PO Box 70281
    Louisville, KY  40270

  • We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by U.S. Certified Mail.
  • You must return the goods unused.
  • All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original U.S. Certified Mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.

REFUNDS (NO REFUNDS FOR SERVICES, this section is for Products only)
Subject to your compliance with the Returns section above, if you are returning your goods because (i) they were damaged in transit, (ii) because the wrong products were delivered, or (iii) because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge and the return delivery charge (provided the return is made via U.S. Certified Mail).

Subject to your compliance with the Returns section above, in all circumstances other than those reasons enumerated in items (i), (ii), or (iii) above, you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee we incurred when processing your online payment only (no delivery or return delivery charges or expenses will be refunded).
Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund and you will be responsible for arranging for the delivery of such returned goods back to yourself within 28 days of our receipt of same.

Any refund owed will be applied to the credit/debit card initially used to complete the transaction within 48hrs of our acceptance of your returned goods.

Disclaimer

ALL PRODUCTS AND SERVICES PROVIDED BY CITIVIEW ARE PROVIDED ON AN "AS IS," "WHERE IS" AND "WHERE AVAILABLE" BASIS, WITH NO WARRANTY OF ANY KIND-WHETHER EXPRESS, IMPLIED OR STATUTORY-INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DOES NOT AFFECT THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE HERETO.

EXCEPT AS SPECIFICALLY PROVIDED IN THIS GENERAL POLICY OR WHERE THE LAW REQUIRES A DIFFERENT STANDARD, YOU AGREE THAT CITIVEIW IS NOT RESPONSIBLE FOR ANY LOSS, PROPERTY DAMAGE OR BODILY INJURY, WHETHER CAUSED BY ACCESS TO OR USE OF THE PRODUCTS OR SERVICES SOLD OR PROVIDED BY CITIVIEW. TO THE MAXIMUM EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CITIVIEW WILL NOT BE RESPONSIBLE TO YOU OR ANY THIRD PARTY CLAIMING THROUGH YOU FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL, ECONOMIC OR OTHER DAMAGES ARISING IN CONNECTION WITH ANY PRODUCTS OR SERVICES PROVIDED BY CITIVIEW.

General

Citiview reserves the right to modify the terms of this General Policy at any time without notice, but the most current version thereof will always be available to you through a link on Citiview’s website. By purchasing a product or service from Citiview you agree to be bound by the terms contained in the most recent version of this General Policy.

Contact Page

In order to contact our customer services department please contact us at:

Citiview Publications LLC
PO Box 70281
Louisville, KY  40270
(502) 296-1623
www.thecitiview.com
info@thecitiview.com